Coronavirus Policy

Coronavirus (COVID-19) Infection Prevention & Control Policy

 

For

 

Ellagante Make Up

 

All of us have been affected by the coronavirus (COVID-19) pandemic. It has turned our lives upside down and put us all in a situation we never thought possible, I would like to say a massive thank you to all of you for staying at home and staying safe. We will not be carrying out any further treatments until both the government and my insurance company deem it safe to do so and this information will be in place until necessary.

 

I have missed being able to offer you the treatments that I know you love, and I am looking forward to seeing you again as soon as possible. 

 

My priority is to keep you as safe as possible, and prior to re-opening I have implemented a number of changes which I would like to make you aware of. During the time I have been shut, I have completed the Coronavirus (COVID-19) Infection Prevention and Control course which is accredited by the Guild of Professional Beauty Therapists Ltd, the UK trade body for our industry. I have since made a number of changes in the way that we operate that you will notice when you next visit.

 

Booking Appointments

 

If I feel ill or have symptoms of C0VlD-19, I will self-isolate immediately and let everyone affected know asap. This may mean that I have to cancel your appointment at short notice. I appreciate that this may be inconvenient but it is done entirely for your own safety. If your appointment is cancelled you will be able to re-book again or ask for a full refund or voucher if paid in advance.

 

If you or any of the people you live with feel ill or display any symptoms of C0VlD-19 – please advise us as soon as possible and DO NOT COME TO THE SALON FOR YOUR APPOINTMENT. We have amended our booking terms and conditions and you will not be charged for any appointments which you miss due to illness.

 

Appointments

 

All tools and equipment will be disinfected or sterilised in line with the specific manufacturers’ instructions for your safety.  

 

Wherever possible we will utilise environmentally, friendly, single use items during a treatment that will be disposed of safely after use in order to protect you from cross infection. 

 

I may ask you to wash your hands both before and after treatment or use hand sanitiser, please do not be offended.

 

I will understand and not be offended if you wish to wear a facemask or wear disposable gloves when I visit during your treatment.

 

Please don’t be surprised or upset if I use personal protective equipment (PPE) during your visit and during your treatment. This may include disposable gloves, facemasks and aprons where appropriate. 

 

I can confirm that the laundering of salon towels and uniforms is a priority I can assure you that all salon laundry is washed at 60 degrees C.

 

My treatments

 

We have carried out a risk assessment on all treatments and I have decided that the following treatments cannot be provided until further notice: Lip & Chin Wax and Make Up.

 

During your treatment

 

I understand the importance of hand hygiene and I will ensure that I wash my hands in according with NHS recommendations before the start of your treatment.

 

I will try to make your treatment as safe, comfortable and enjoyable as possible. If you have any concerns about your treatments please let me know and I will do what I can to satisfy you.

 

After the treatment

 

In order to avoid handling of cash, I would prefer if you could pay for your treatment by card.

 

All of these procedures have been implemented for your safety and mine. I will continue to take advice from the Government and the NHS regarding safe practice and will amend them as necessary. 

 

Thank you for your understanding.

Rachel Mellor

01/05/20