Cancellation Policy

It is understandable that sometimes you may need to cancel or reschedule your appointment and we kindly request that you provide at least 24 hours notice.

Failure to provide sufficient notice may mean that we need to charge you a 30% fee that must be paid prior to your next appointment or if confirmed by card you will automatically be charged. If we get to your appointment and find we cannot get in contact with you, you will be required to pay a 50% fee that must be paid prior to your next appointment or if booked online we will need to ring you to discuss payment.

If you refuse to pay any fees incurred you may be refused any further treatments until your fee has been covered.

We thank you for your cooperation and continued support in allowing us to do what we love.

If you do want to cancel please use the contact form, facebook message (@emumua) or email us direct to rachelmellormua@gmail.com.

 

Refund Policy

We offer a strict NO REFUND POLICY unless there are exceptional circumstances(refund policy will be in place from 01/10/16).

If we do offer you a replacent or fix and you decline for a refund please be aware of the following:

1) The refund will be for the treatment only and not for any other amount.

2) The refund will be in voucher format only and can only be redeemed with Ellaganté Make Up.

3) The refund voucher will only be valid for 6 months after origional appointment date which will be stated on the voucher.

Due to our treatments keeping best with aftercare wich is generally provided verbally after the treatment there is not a lot more we can offer but if you would like to know more we are more than happy to help so just drop us a message.

If you do have any problems then let us know and we will see what we can do.